Winston’s Beds is one of the world’s most premier mattresses makers. Our companies tag line ‘the Great British mattress company’ is synonymous with luxury, high-quality comfort, durability and expert craftsmanship.
Makers of the world’s most comfortable mattresses
Each Winston’s Beds mattress is made with the most refined techniques by our expert craftspeople. No other mattress can offer the comfort, support or durability that a Winston’s Beds mattress can. We will back this statement up by giving our customers across all ranges a complete 30-year guarantee; there are very few other mattresses in the world that can be used each night and still be guaranteed for 30 years. It’s time for a great night’s sleep from the Great British mattress company.
Migration or clumping of filling
Springs sticking out of the mattress
Mattress case stitching coming apart
Sagging, or sinking. The sagging depth is two inches (2″)
Faulty workmanship during manufacture, such as fabric flaws or holes, fillings escaping from the product
Damage caused by abuse or unexpected wear and tear
If any animals have been allowed to walk or sleep on the product
Inspecting, servicing or cleaning of the product
Any failure to follow our care instructions
Deliberate damage or neglect of the product
If there is evidence of misuse, product abuse or use other than domestic by you or your household
Should an imperfection, which is due to faulty materials or workmanship, become apparent in your Winston’s Beds mattress, the company will endeavour to repair or replace it free of charge.
To make a claim please contact our customer service team within 72 hours of the incident occurring. A technician will be sent to your home at a mutually convenient time.