60 Days, Love It or Return It 
10 Year Guarantee 
The Winstons Pro
Available in Medium
from £799.99 from £499.99
With a groundbreaking 28cm of sleep indulgence, the Winstons Pro boasts more memory foam comfort layers than our competitors to guarantee maximum support, comfort and pressure relief. We’ve also added Viscogel, which offers unrivalled temperature and moisture control.
- 28cm deep for pure cosiness
- Ultra-breathable, no more overheating
- For all body types and sleeping positions
- Next generation foam for enhanced support and comfort
- 4 layers of technologically advanced foam for optimal spinal alignment
Premium Finish
We use a hypoallergenic cover woven in Great Britain to guarantee a breathable sleeping surface, all to help you sleep in cooling comfort.
Long-Lasting Quality
We craft your Elite mattress using only the most premium and durable materials and fabrics. We then put each item through strict quality assurance testing and provide a 5-year guarantee, you sleep deeply, knowing you will enjoy your mattress for years to come.
Certifications
Our Elite mattress is made from highly durable, easy-to-clean materials, that have fire retardant qualities.
Single
90cm W x 190cm L x 31cm D
- Approx weight of mattress 28kg
Small Double
120cm W x 190cm L x 31cm D
- Approx weight of mattress 30kg
Double
135cm W x 190cm L x 31cm D
- Approx weight of mattress 33kg
King
150cm W x 200cm L x 31cm D
- Approx weight of mattress 38kg
Superking
180cm W x 200cm L x 31cm D
- Approx weight of mattress 45kg
A new mattress will shock the body, so you will need a short time to get accustomed to it. No matter how well-priced your new mattress is, it is worthless if it does not meet your comfort needs.
We ask that you sleep on your new mattress for a minimum of 30 days before requesting a refund. This is because a new mattress can take a while for you and the mattress to become fully conditioned to each other.
This mattress can be returned if you inform our Customer Service team within 60 days after delivery. The mattress must not be damaged, marked or soiled. We recommend using a mattress protector during this period to avoid any possible damage.
We’ll raise any refunds when the goods have been returned, processed and checked for damages. Your refund will generally reach your payment method within 14 working days, excluding any collection fees upto £63.
Our guarantee aims to protect our customers for a fixed time. To demonstrate our confidence in our products and undoubtedly our reputation, we will repair or replace the faulty component if your mattress fails within the set guarantee period. We will bear the expense of correcting faulty workmanship or components.
This mattress is guaranteed for 10 years, meaning it should be usable, showing only normal signs of 10 years of wear and tear. However, there should be no complete failure of components. If you believe this is the case, then all you have to do is to contact us.
As our future or present customers have peace of mind that the artisans who make our mattresses have over 27 years of British handcrafting heritage, you are assured of the highest quality at all times and that we will do all we can to keep you happy.
Our courier
Our courier will contact you via SMS to confirm a delivery date.
They will call or text you before your delivery with a 3-hour time slot.
Delivery lead times
7 working days despatch: The Elite, The Essentials Orthopaedic, The Alderley.
12 working days despatch: The Pro.
5-7 weeks despatch: Mattress Toppers, Bed Linen, The Ancoats, The Rochester, The Dreamer, The Shropshire, The Highland, The Sherwood, The Heritage, The Grand Luxe, The Duke, The No1, The No2.
5-8 Weeks despatch: All Bed Bases & Headboards (unless separate despatch is requested for the mattress).
Monday – Saturday delivery
Delivery available from 7 am to 9 pm for your convenience.
Doorstep delivery
The following mattresses will receive doorstep delivery only: The Elite, The Essentials Orthopaedic, The Pro, The Alderley (Single Size).
The courier will deliver to your doorstep only; they won’t enter your home, assemble the product, or take away old items.
Our courier will contact you 24 hours before confirming your delivery date.
Failed deliveries for doorstep delivery
If goods are returned due to inadequate access or unavailability, charges of £45 to £100 will apply for re-arranging delivery (one-time free delivery offered by Winstons).
Any change of address, availability, or request to change the delivery date once scheduled will be considered a failed delivery, and charges may apply.
Failed deliveries for two-man room of choice delivery
If goods are returned due to inadequate access or unavailability, charges of £43 to £256 may apply for re-arranging delivery (one-time free delivery offered by Winstons).
Any change of address, availability, or request to change the delivery date within 48 hours of the scheduled delivery will be considered a failed delivery, and charges may apply.
Two-man room of choice
The following mattresses will receive two-man room-of-choice delivery only: The Alderley (Double size and above), The Ancoats, The Rochester, The Dreamer, The Shropshire, The Highland, The Sherwood, The Heritage, The Grand Luxe, The Duke, The No1, The No2, Bed Bases, Headboards.
Goods will be delivered to the room of your choice with careful handling by the couriers.
Preparing for your delivery
Ensure your room of choice is tidy, clear, and ready to receive the mattress or bed.
Remove any mirrors, hanging pictures, or ornaments along the route to the room of choice.
Our courier will send you an email or text message a few days before delivery to confirm the date and 3-hour time slot, giving you the option to accept or decline.
Hold and Delivery Process Disclaimer: Limitation of Liability for Damages
We are not liable for damages incurred during transit for items held and delivered at a later date as per customer request.
Warehouse storage conditions may expose items to hazards, and potential damages are not related to the transit process.
Damage waiver for two-man room of choice
Our courier may ask you to sign a property damage waiver before taking items upstairs.
Winstons Beds cannot be held liable for any property damage.
Refusing to sign the damage waiver may result in a failed delivery, and charges may apply.
Collections for Essentials Ortho, Elite, Alderley & Pashmina
Should you find that the mattress doesn’t quite meet your expectations after a minimum of 30 nights and a maximum of 60 nights, please get in touch with us at [email protected], quoting your order number. Please be aware that you’ll need to procure a mattress bag for returning the mattress. We can suggest suitable bags and provide links for where they can be purchased. These bags will be recycled once the mattress is returned to us, and won’t be sent back to you. If, however, you’d like the bags to be returned to you, please inform us when you’re returning the mattress. Bear in mind that you would need to cover the postage cost for us to send the bags back to you.
Please note the following mattresses will have a doorstep collection only: Essentials Ortho, Elite, Alderley & Pashmina.
Got a question?
Contact our team and they'll help guide you to the right bed & mattress.
What spring tension is right for me?
| Weight |
|
|
|
|
|---|---|---|---|---|
| Up to 11 Stones | Soft | Soft | Soft | Soft |
| 11 - 16 stones | Medium | Medium | Medium | Medium |
| 16 - 20 stones | Medium | Firm | Firm | Firm |
| Over 20 stones | Firm | Extra Firm | Extra Firm | Extra Firm |
Mohammed R –
Guildford
Sleeping great since the arrival of my new bed! It set itself up in now time and has been a dream to sleep on ever since. I would recommend this mattress to friends and family no problem.
Number of sleepers:2
I sleep on my:Mixed
My mattress has improved my:Sleep, Everything
Mattress size:King
Would you recommend Winstons Beds?:Yes
Trish Derry –
Barnsley
Very happy with my new mattress
Number of sleepers:1
I sleep on my:Side
My mattress has improved my:Back pain, Hip pain, Sleep
Mattress size:Double
Would you recommend Winstons Beds?:Yes
Rebecca –
Maidstone
Good quality mattress worth the money
Number of sleepers:2
I sleep on my:Mixed
My mattress has improved my:Sleep
Mattress size:King
Would you recommend Winstons Beds?:Yes
Lenny Ashton –
Basildon
Never in a million year did I think I would ever be converted to the memory foam mattress but here I am writing this as a fully converted memory foam mattress lover. This mattress does wonders for my back and I feel supported throughout the whole night with my back just slightly sinking into the mattress. I just love it!
Number of sleepers:2
I sleep on my:Mixed
My mattress has improved my:Sleep
Mattress size:King
Would you recommend Winstons Beds?:Yes
Nick Bailey –
Chester
Mattress arrived in a bag, rolled. This made getting it upstairs to my bedroom so much easier, even easier than them mattresses that come in them boxes. Once mattress was unrolled and left to lift up, which took about 12 hours, I was able to sleep on it and it was so comfortable I sleep well every night.
Number of sleepers:2
I sleep on my:Mixed
My mattress has improved my:Sleep
Mattress size:Double
Would you recommend Winstons Beds?:Yes
Kelly –
Shepherd’s Bush
No more aches and pains in my back. On my previous mattress my back used to be arched and not properly rested in the mattress, but in my new Pro mattress my back is fully supported and aligns with the mattress perfectly. My back pain is no longer and I am really impressed with this mattress so far.
Number of sleepers:1
I sleep on my:Back
My mattress has improved my:Back pain, Hip pain
Mattress size:Small double
Would you recommend Winstons Beds?:Yes
Daniel –
Loughborough
Comfortable from day 1 I love my new mattress!
Number of sleepers:2
I sleep on my:Back
My mattress has improved my:Back pain, Sleep
Mattress size:Double
Would you recommend Winstons Beds?:Yes