60-Nights Love it or Return it

How Does the 60-Night Love it or Return it Guarantee Work?

Our 60-Night love-it-or return-it guarantee applies only to the Alderley and the Pro mattress models. We ask that you try your new mattress for 30 days before requesting a return. This is because a new mattress can take around 30 nights to settle and your body to adjust to it. We are confident you will feel complete satisfaction with your mattress, but just in case, we’ve given you 60 nights to sleep on it in the comfort of your home.

1. Place an order. Your 60-nights start when your mattress is delivered.
2. Enjoy a superior night’s sleep on our advanced mattress.
3. We insist on using a mattress protector during the 60-nights period.
4. Should you find that the mattress doesn’t quite meet your expectations after a minimum of 30 nights and a maximum of 60 nights, please get in touch with us at [email protected], quoting your order number. Please be aware that you’ll need to procure a mattress bag for returning the mattress. We can suggest suitable bags and provide links for where they can be purchased. These bags will be recycled once the mattress is returned to us, and won’t be sent back to you. If, however, you’d like the bags to be returned to you, please inform us when you’re returning the mattress. Bear in mind that you would need to cover the postage cost for us to send the bags back to you. Please note the following mattresses will have a doorstep collection only: Essentials Ortho, Elite, Alderley & Pashmina.
5. A Winstons mattress expert will contact you within 48 hours to discuss your return. Please note after 60-nights; you will no longer be able to return the mattress.

In the Case of a Return, When Will I Receive my Refund?

Once your item has been collected, returned and inspected for damages, we will process your refund, excluding any collection fees that can be upto £63. The money will be returned through your payment method within seven days of the inspection date. We cannot issue refund cheques, and if there are any problems with the refund, e.g. if your card has expired, we will get in touch to arrange a bank transfer. If you have signed up for financing, we will cancel the agreement for you, but please only cancel the direct debit once you have received a notification that the cancellation is complete. Any instalments you have paid up until that point will be refunded within 14 business days.