Terms & Conditions
Winstons Beds Ltd Terms & Conditions
Statutory and Regulatory Disclosures
We are a member of the www.thefurnitureombudsman.org
We are authorised and regulated by the Financial Conduct Authority, our firm reference is 932629
Our UK VAT number is GB 349800776
Terms & Conditions: Use of www.winstonsbeds.com/.uk
Copyright Notice
Licence to use website:
Acceptable Use:
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Financing
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
The Following Conditions Apply to the Guarantee:
The Following Conditions Apply to the 100-Night Trial
How Does the 60-Night Love it or Return it Guarantee Work?
Our 60-Night love-it-or return-it guarantee applies only to the Alderley and the Pro mattress models. We ask that you try your new mattress for 30 days before requesting a return. This is because a new mattress can take around 30 nights to settle and your body to adjust to it. We are confident you will feel complete satisfaction with your mattress, but just in case, we’ve given you 60 nights to sleep on it in the comfort of your home.
In the Case of a Return, When Will I Receive my Refund?
Once your item has been collected, returned and inspected for damages, we will process your refund, excluding any collection fees that can be upto £63. The money will be returned through your payment method within seven days of the inspection date. We cannot issue refund cheques, and if there are any problems with the refund, e.g. if your card has expired, we will get in touch to arrange a bank transfer. If you have signed up for financing, we will cancel the agreement for you, but please only cancel the direct debit once you have received a notification that the cancellation is complete. Any instalments you have paid up until that point will be refunded within 14 business days. We don’t charge anything for returns, but please note you will not be refunded any delivery charges from your original order.
You must ensure that the products are adequately packed to be returned to us. If you fail to take reasonable care of the products before they are returned to us, and this results in damage or deterioration, we will seek to recover the reduction in value from any refund due to you.
We will pay the return or collection costs if the products are faulty, arrive damaged or if you are ending the contract because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you exercise your right to change your mind), you must pay the return or collection costs.
Please note if you accept the items and report damages after you have signed the delivery slip, we will not be able to accept a return.
Once we have received the products, we will inform you and arrange a refund. Please note that refunds may take up to 14 working days to process. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
The following policy applies only to the Elite & Essentials Orthopaedic mattress models and gives you 14 days from the day the mattress is delivered to arrange a return. If you end the contract for any reason after the products have been delivered, you must allow a courier of our choice to collect them from you. In addition, if you are exercising your right to cancel, you must allow us to collect them within 14 days of the date you notify us of your cancellation.
You must ensure that the products are adequately packed to be returned to us. If you fail to take reasonable care of the products before they are returned to us, and this results in damage or deterioration, we will seek to recover the reduction in value from any refund due to you.
We will pay the return or collection costs if the products are faulty, arrive damaged or if you are ending the contract because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you exercise your right to change your mind), you must pay the return or collection costs.
Please note if you accept the items and report damages after you have signed the delivery slip, we will not be able to accept a return.
Once we have received the products, we will inform you and arrange a refund. Please note that refunds may take up to 14 days to process. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
Bed linen items are ordered in on your request, and we are unable to accept returns or cancellations of these once an order has been placed. Bed linen orders cannot be returned as they are made to order. Due to strict hygiene regulations, we cannot accept the return of duvets, pillows, throws, flat sheets, fitted sheets, duvet covers, pillowcases and mattress protectors. We will only refund these products if they are faulty. Any goods returned due to being faulty or arriving damaged must be in their original packaging, unused and in a condition exactly as they were sent to you. If returns are received out of packages or in a condition that is not how they were sent to you, we will not accept the return and will not process a refund or exchange. You will also be asked to pay the carriage costs associated with returning these items to you. Your statutory rights are unaffected.
We are not liable for any damages incurred during transit for items held and delivered at a later date as requested by the customer.
The warehouse storage of items is a separate aspect from the transit process and is subject to different conditions and risks. When items are stored in a warehouse, they may be exposed to various hazards such as dust, moisture, temperature fluctuations, handling by third-party personnel, and other factors that can lead to damage. These potential damages are not related to the transit process and therefore, the seller is not responsible for them as the customer has requested for the item to be held and delivered at a later date.
Limited Warranties
We Winstons Beds do not warrant or represent:
Limitations and Exclusions of Liability
Breaches of these Terms and Conditions
Assignment
Variation
Third Party Rights
The information we will collect about you
We will process the personal data of customers, retailers, designers, prospects, architects, journalists, bloggers and editors.
Winstons Beds may collect, store and use the following personal information about you:
Where the personal data we hold about you needs to be updated please contact us.
The personal data you provide to us may include the following:
How we will use your personal information
We shall use your personal information for the following purposes:
Our legal basis for processing personal information
Winstons Beds promise that we will only use your personal data in the way you want us to, and we will always respect your privacy. We will process your data under the following legal grounds:
The processing of the data is necessary to meet the contract obligations into which you have entered with us and where failure to provide mandatory data fields will mean that we may be unable to deliver our winstonsbeds.com services to you.
The lawful justification for sending marketing communications about winstonsbeds.com business, news and services is because we have a business interest for your data to be used for this purpose. You the customer are in control of your data and can choose not to receive such messages when you initially provide your data. Marketing communications may include:
Letter and email notifications where you have provided us with your or any email address, telephone or postal marketing.
Disclosing your personal data
Your information will be used by the parties under our control:
We shall keep your personal data within Winstons Beds and the trusted third parties except where disclosure is required by law.
How long we keep personal information
Under the GDPR, you have the right to: Make a subject access request to request your personal data
To exercise any of these rights, please contact Winstons Beds customer service team.
Third-Party Websites
Our winstonsbeds.com website may contain links to other websites that are outside of our control and are not covered by this Privacy Policy. If you decide to access other sites using the links provided, the operators of any of these websites may collect information from you that will be used by them in accordance with their own privacy policy, which may be different from ours. It will be helpful for you to read their Privacy Policy before providing them with your personal information or data.
Privacy and Cookies
We will ask you to consent to use of cookies in accordance with the terms of this privacy policy when you first visit our winstonsbeds.com website. To find out more about cookies please visit www.aboutcookies.org
Rights to Cancel
This website is owned and operated by Winstons Beds, registered in England and Wales under registration number 12532492, and our registered office is at Marsland Chambers, 1a Marsland Road, Sale Moor, Greater Manchester, England, M33 3HP
If you have any questions about this policy or your personal data, please contact:
Winstons Beds
76 King St
Manchester
M2 4NH